Critical Audit

Expert evaluation of your guests’ experience

Critical Audit is an in-depth expert evaluation of the entire guest experience. It is designed for serious restaurants that already perform well and want to protect their reputation, strengthen consistency, and refine the details guests notice but rarely mention.

Less than 4 percent of unhappy guests share their opinion when asked.

The rest simply do not return.

A clear framework for improvement

Our audit covers the full guest journey from the moment a potential guest searches for you online until the final farewell at the door. Every aspect of the experience is examined with quiet, deliberate attention, allowing even the smallest details and subtle impressions to be identified and understood. Every step is examined with meticulous precision.

You receive a structured report that highlights your strongest points, exposes hidden weaknesses, and presents a practical action plan with priorities and estimated impact.

Explore the realities your guests rarely express.

Critical Audit
Price: €1,499

The audit requires an anonymous visit for two, provided as a complimentary experience by the restaurant.